Book Summary 12: The One Minute Manager

Before I begin, I must mention that this book by Ken Blanchard and Spencer Johnson itself is a summary of sorts — it is only about a hundred short pages long. Yet it has sold millions of copies and remained a bestseller for decades.

The lessons are delivered in a fictional setting of a man who is in search of an effective manager.  He finds either managers who are loved by their team but do not produce good results, or managers who produce great results but are hated by their team and hence have a high employee churn rate. He has heard about someone people call “the one minute manager” and has an encounter with him and his company.

Through a series of meetings with the one minute manager and his team, he learns the three secrets of “one minute management”:

  1. One minute goal setting
    80% of your progress is from 20% of your goals. The one-minute goal setting process means that each employee has a list of 4 to 6 major projects, each one with a clearly defined goal and performance standard.
    -The goal and performance standard should be written down in no more than 250 words- about one page.
    -It should not take more than a minute to read, so that the person assigned the goal can review it frequently.
    -Re-reading this goal is critical.
    -The person assigned the goal as well as the manager can frequently assess if the behaviour is aligned with the goal.
  2. One minute praising
    Natural tendency is to catch people doing something wrong. Most managers mention when something is being done wrong, while they keep quiet when things are being done right. The one-minute management style suggests we reverse this, especially for new employees who need training. Instead of figuring out where they stumble, we try to catch them doing something right and giving them praise for it. This reinforces positive behaviour.
    -Be upfront about letting people know what they’re doing right.
    -Tell people how good you feel about it. Stop for a moment to let them feel it.
    -If it is comfortable for both, shake hands or touch them on their shoulder to add the personal touch.
    -Try to give the praise as soon as possible following a good behaviour, this associates positive behaviour with positive reinforcement.
    The entire “praising” session doesn’t take more than a minute!

    One minute praising can reinforce positive behaviour and help your team feel appreciated.

  3. One minute reprimand
    Feedback is essential to create champions in an organization. The third secret is to give negative feedback when required. This means, when behaviour does not match the standards expected. This is especially true if the goals are understood well and the issue is a motivation issue and not a skill issue. (If it is a skill issue, they may require training and not a reprimand.)
    -Reprimand immediately if possible.
    -Reprimand the behaviour only, not the person.
    -Tell them how you feel about it. It’s important they understand.
    -Even though the silence will be uncomfortable, stop for a few seconds and let it sink in.
    -In the second half of the reprimand: remind them you value them.
    -Remind them that you think well of them, but not of their behaviour/performance in the current situation.
    -Let them know that when the reprimand is over, it’s over. It shouldn’t linger on between the relationship.

    Instead of being in denial about poor performance or behaviour that does not match goals, it is important to confront issues through the one minute reprimand.

    This one minute management system could be used to manipulate people, and if people feel manipulated they would stop responding. Therefore the authors recommend that there should be transparency about each of these three aspects of one-minute management. This means you reveal to them beforehand how you will be dealing with them in terms of goal-setting, praise, and reprimands.

    This simple formula encourages clarity of goals, reinforces positive behaviour by praise, and is not afraid of looking at possible trouble-points through the reprimand. It works!

You may also like...

46 Responses

  1. gamefly says:

    Hey! I’m at work surfing around your blog from my new iphone 3gs!
    Just wanted to say I love reading through your blog and look
    forward to all your posts! Carry on the excellent work!

  2. gamefly says:

    I visited many websites however the audio quality for audio songs present at this web site is
    actually marvelous.

  3. gamefly says:

    Good info. Lucky me I discovered your site by accident
    (stumbleupon). I have saved as a favorite for later!

  4. Thanks for ones marvelous posting! I certainly enjoyed reading it, you are
    a great author.I will always bookmark your blog and will eventually come back sometime
    soon. I want to encourage continue your great writing, have a nice afternoon!

  5. g says:

    Simply desire to say your article is as surprising.
    The clearness to your publish is just cool and that i can suppose you are a professional in this subject.
    Fine with your permission allow me to grasp your
    feed to keep updated with coming near near post.
    Thank you one million and please keep up the rewarding work.

  6. For latest news you have to go to see internet and on web I
    found this website as a most excellent web page for hottest updates.

  7. This really answered my drawback, thank you!

  8. Hello to every body, it’s my first visit of this webpage; this
    web site carries amazing and in fact good information in favor of visitors.

  9. Your style is really unique compared to other folks I have read stuff from.
    I appreciate you for posting when you have the opportunity, Guess I
    will just book mark this site.

  10. Wow, this post is good, my sister is analyzing such things, therefore I am going to inform her.

  11. magnificent points altogether, you just received a brand new reader.
    What could you suggest about your post that you made some
    days in the past? Any sure?

  12. sex sikiş says:

    Someone necessarily lend a hand to make significantly posts I might state.

    This is the very first time I frequented your
    website page and so far? I surprised with the research you
    made to create this actual put up amazing.
    Fantastic task!

  13. Pretty great post. I just stumbled upon your blog and wanted to mention that I have truly enjoyed browsing your weblog posts.
    In any case I’ll be subscribing for your feed and I am
    hoping you write again soon!

  14. I’m really enjoying the design and layout of
    your website. It’s a very easy on the eyes which makes it
    much more pleasant for me to come here and visit more often. Did you hire out a developer to create your theme?
    Excellent work!

  15. With havin so much content and articles do you ever run into any issues
    of plagorism or copyright violation? My blog has a lot of exclusive content I’ve either written myself or outsourced but it seems a lot of
    it is popping it up all over the web without my permission. Do you know
    any ways to help protect against content from being stolen? I’d
    truly appreciate it.

  16. Woah! I’m really digging the template/theme of
    this website. It’s simple, yet effective. A lot of times it’s very difficult to
    get that “perfect balance” between usability and visual appearance.
    I must say that you’ve done a excellent job with this. Additionally,
    the blog loads very quick for me on Internet explorer. Outstanding Blog!

  17. I’m not sure where you’re getting your info, but great topic.

    I needs to spend some time learning much more or understanding more.
    Thanks for wonderful info I was looking for this information for my mission.

  18. Very good post. I will be facing a few of these issues as

  19. Hi it’s me, I am also visiting this web page on a regular basis, this web site
    is really nice and the users are genuinely
    sharing nice thoughts.

  20. I like forgathering useful information , this post has got me even more info! .

  21. hello!,I love your writing very a lot! share we keep up a correspondence more about your article on AOL?
    I require a specialist in this house to unravel my problem.
    May be that is you! Taking a look forward to look you.

  22. For the reason that the admin of this web page is working, no doubt very quickly
    it will be famous, due to its quality contents.

  23. I could not resist commenting. Exceptionally well written!

  24. I got this web site from my pal who shared with me on the topic of this
    web site and now this time I am browsing this web page and reading very informative articles here.

  25. If you wish for to obtain much from this post then you have to
    apply such techniques to your won blog.

  26. I’ll immediately clutch your rss as I can not in finding your email subscription link or e-newsletter service. Do you’ve any? Please let me understand so that I could subscribe. Thanks.

  27. I am really inspired together with your writing abilities and also
    with the layout to your weblog. Is this a paid topic
    or did you modify it your self? Anyway keep
    up the nice quality writing, it’s uncommon to look a nice blog like this one today..

  28. Hi there! This is kind of off topic but I need some advice from an established
    blog. Is it very difficult to set up your own blog?
    I’m not very techincal but I can figure things out pretty quick.
    I’m thinking about setting up my own but I’m not sure where to begin. Do
    you have any points or suggestions? Thank you

  29. Hiya very cool site!! Man .. Excellent .. Superb ..
    I will bookmark your web site and take the feeds also?
    I am happy to seek out a lot of useful info here within the publish,
    we need develop extra strategies on this regard, thank you
    for sharing. . . . . .

  30. quest bars says:

    Keep this going please, great job!

  31. Do you mind if I quote a couple of your posts as long as I provide credit and sources back to your webpage?

    My blog is in the exact same area of interest as yours and my users would really benefit from some of the information you provide here.
    Please let me know if this okay with you.

  32. Rattling nice layout and superb articles, absolutely nothing else we require : D.

  33. G-Suite says:

    It?¦s actually a nice and useful piece of information. I am glad that you just shared this helpful information with us. Please stay us up to date like this. Thank you for sharing.

  34. Wow that was unusual. I just wrote an incredibly long comment but after I clicked
    submit my comment didn’t show up. Grrrr… well I’m not writing all that
    over again. Regardless, just wanted to say wonderful blog!

  35. says:

    It’s an amazing piece of writing for all the online
    people; they will take benefit from it I am sure.

  36. Howdy, i read your blog occasionally and i own a similar one and i
    was just wondering if you get a lot of spam comments?
    If so how do you prevent it, any plugin or anything you can suggest?

    I get so much lately it’s driving me crazy so any help is very much appreciated.

  37. It’s perfect time to make some plans for the future and
    it’s time to be happy. I have read this post and if I
    could I want to suggest you some interesting things or tips.

    Perhaps you can write next articles referring
    to this article. I desire to read even more
    things about it!

  38. Genuinely when someone doesn’t be aware of then its up to other
    visitors that they will assist, so here it takes place.

  39. Very energetic article, I enjoyed that bit. Will there be a part 2?

  40. I’m impressed, I have to admit. Rarely do I encounter
    a blog that’s both equally educative and entertaining, and let me tell you, you have hit the nail on the head.
    The issue is an issue that too few folks are speaking intelligently about.
    I am very happy that I stumbled across this in my search for something concerning this.

  41. natalielise says:

    Hi! Quick question that’s totally off topic. Do you know
    how to make your site mobile friendly? My website
    looks weird when viewing from my iphone 4. I’m trying to find a template or plugin that might be able to
    resolve this problem. If you have any suggestions, please share.

    Appreciate it! natalielise plenty of fish

  42. Thanks for sharing your thoughts. I really appreciate your efforts and I will
    be waiting for your further post thanks once again.

  43. dating site says:

    you are in reality a excellent webmaster. The website loading pace is incredible.
    It seems that you’re doing any distinctive trick.

    Furthermore, The contents are masterwork. you’ve done a wonderful
    task on this matter!

  44. dating site says:

    When I initially commented I clicked the “Notify me when new comments are added” checkbox and now
    each time a comment is added I get several e-mails with the
    same comment. Is there any way you can remove people
    from that service? Thanks!

  45. link url says:

    With havin so much written content do you ever run into any issues of plagorism or copyright violation? My website has a lot of completely unique content I’ve either authored myself or outsourced but it looks like a lot of it is popping it up all over the internet without my permission. Do you know any solutions to help stop content from being ripped off? I’d definitely appreciate it.

  46. I like the helpful info you provide in your articles.

    I will bookmark your weblog and check again here frequently.

    I’m quite sure I’ll learn plenty of new stuff right here!
    Best of luck for the next!

Leave a Reply

Your email address will not be published. Required fields are marked *